Server Technical Support Manager I

Job Listing No: 9740000

Server Technical Support Manager I

Dell – Dublin – DESCRIPTION: Server Technical Support Manager Competitive salary Cherrywood Closing date: 18th June 2018 Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service• Do you want to be a hero to Dells customers by resolving their complex IT issues• Within Dell Services, we are looking for a Server Technical Support Manager to join our remote technical assistance team in Cherrywood, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk. Key Responsibilities Drive Operational excellence : Manages the day-to-day operations of a technical support team, ensuring delivery of customer satisfaction, quality, cost control and efficiency targets Support our sales and develop customer loyalty : Partner with Sales and Global support services team to facilitate sales success and services revenue growth, driving awareness and confidence of our support capabilitie… – Permanent – Full-time

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