Service Delivery Manager Dublin

Job Listing No: 9740000

Service Delivery Manager Dublin

Job Purpose:

  • To manage the delivery and support services for our Managed Services offerings.

Main Responsibilities

  • To manage the delivery of services to clients against an established Service Level Agreement and Service Operating Schedules.

  • To manage the implementation of minor projects against agreed contracts specifications.

  • Develop and maintain all service related documentation.

  • Carry out on and off site reviews.

  • Establishing user requirements

  • Input to management reporting requirements.

  • Assignment of technical and business consultancy support

  • Pre Sales Support where required

  • Complete administration of all activities and other ad hoc work as required.

Qualifications

  • ITIL

  • Full driving licence

Experience

  • Minimum of 2 years experience in a similar role.

  • Working knowledge of a financial/procurement system (desirable)

  • Technical knowledge (desirable)

  • Management of staff scheduling

Business & Behavioural Skills

  • Leadership skills

  • Excellent verbal and written communication skills.

  • Customer facing image

  • Excellent organisational skills and attention to detail

  • Experienced using standard MS Office applications.

  • Ability to work on own initiative

  • Commercially aware

  • Good presentation skills

  • Self confident and motivated

  • Requirement for security clearance

  • Team player

  • Ability to interact at all levels of the business, internally and externally.

  • Good time management

  • Acceptance of travel and nights away.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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