Service Desk / Service Delivery Manager – Permanent

Job Listing No: 9740000

Service Desk / Service Delivery Manager – Permanent

Dublin – Our client is looking for an experience Service Desk / Delivery Manager / Team Lead for a permanent role in North Dublin. This is an excellent opportunity to gain valuable experience in the Service Delivery area. What’ involved: Ownership of ITIL service areas Manage and support of the day to day operational activities Work with delivery units to ensure contract compliance and that all incidents are managed effectively in accordance with SLA Ownership of service issues & risks, service costs and improvement of productivity and effectiveness Manage of customer relationships What you need: Mandatory: 1+ years’ experience working in a similar management / team lead role Experience working in an ITIL environment Desirable: ITIL certification Client facing experience What’s on offer: Competitive salary from €35K – €38K per annum… – Permanent – Full-time

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