Service Desk Team Lead at Evros Technology Group

Job Listing No: 9740000

Service Desk Team Lead at Evros Technology Group

itContracting – Dublin – Evros Technology Group are pleased to be partnering with our Client, a prestigious Public Sector organisation, in the hiring of a Service Desk Team Lead to assume responsibility for the Service Desk, 3rd Party Vendors and associated teams and technologies. You will have several years’ experience on a similar position and strong knowledge and experience of Infrastructure technologies, such as Desktop environments, physical and virtual servers, networking and general Windows environments and technologies. You should have technical ability and experience leading challenging projects. You will be viewed as a technical mentor and Subject Matter Expert in leading successful Service Desks. Additionally, you will: Demonstrate great determination in resolving complex issues and closing service tickets Be comfortable at handling major incidents and providing leadership and input into resolution Be customer focused and deadline oriented in a strict SLA driven environment Duties: Supervi… – Permanent – Full-time

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