Social Media Manager (Fluent Spanish) – 6 month FTC (Open)
Adobe – Dublin – We’re looking for a Social Customer Success Lead who is passionate about helping customers and has experience using Adobe products and services. This person will be a social media expert, provide support, and use community management strategies to improve the social support experience at Adobe. They will thrive on empowering our customers to change the world through digital experiences. Key responsibilities Deliver high quality, customer-centric responses to Adobe Creative Cloud customers on social media channels, forums, and other messaging apps. Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way. Monitor brand keywords, executive escalations, and social influencers for support opportunities. Understand the usage of latest social media platforms, tools, and services to provide recommendations for social support improvements. Proactively and independently work towards achieving operational targets and KPIs. Requirem… – Permanent – Full-timeApply for this job.