Software Support Analyst

Job Listing No: 9740000

Software Support Analyst

Our client has enjoyed a sustained period of growth in the FMCG sector, both organically and by acquisition. They are now recruiting for a Software Support Analyst to join their Co Monaghan team. 

This is an excellent opportunity for a recent graduate or someone with 1 + years experience who is looking to base themselves in the local area and develop their career with a successful and growing business. 

Responsibilities:

 

  • Provide software support for company ERP software and in-house applications
  • Work closely with the specific functions/departments, to ensure system capabilities provide added value to function/department and overall business
  • Support the implementation and deployment of new business systems
  • Support the upgrade and maintenance of existing systems
  • Support system acceptance testing during software releases
  • Ensure training and documentation requirements are fulfilled
  • Act as contact point between system provider and business functions/departments
  • Provide 2nd level Help Desk support for all systems within your remit
  • Use tools like SQL Management Studio, and available application tools to interrogate the systems, diagnose and resolve problems
  • Ensure all calls are resolved within SLA
  • Assume key point of contact between business/function representative and system provider

 

Criteria:

  • 3rd Level education in computer related discipline
  • Excellent interpersonal and communication skills
  • Ability to learn, understand and support new applications
  • Ability to multi-task
  • Self-motivated, results focused, able to work on own initiative and as part of a busy team
  • Strong analytical & problem-solving skills

 

Desirable:

  • Previous experience of Customer Service / Support in an application support environment
  • Previous experience working in FMCG environment
  • Previous experience of Microsoft SQL Database query and management tool

This is an exciting opportunity to join a business who have gone from strength to strength, and who have continuing plans for development. Salary is in the region of €25 – 28k.

For further information and a confidential discussion please email your CV through the link or contact us on 02890 826044.

Apply for this job.




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