Strategic Supplier Manager – BPO
Dublin – Title; Strategic Supplier Manager – BPO Location; Dublin Salary – negotiable – Senior position A key leadership role has opened up with a customer of ours going through a major business transformation. This role will focus on developing the strategic supplier management for a range of 3rd party service providers and related performance metrics. Beyond the operational aspect of the group though this person will help the business transform how the company manage, engage and connect with their vendor / supplier base. Continuous improvement and 2-way dialogue will help integrate the cultures and performance of the suppliers and ultimately improve the customer experience. The role will have full responsibility for the budget and strategy for this area and will require considerable experience in related areas. We are ideally seeking experience in the BPO or Contact Centre domain (as these are the primary services outsourced to partners by the hiring organisation) although any outsource… – Permanent – Full-timeApply for this job.