Subject Matter Expert (SME) T&S – 6 months contract

Job Listing No: 9740000

Subject Matter Expert (SME) T&S – 6 months contract

Arvato CRM Limited – Dublin – Company: Customer Relationship Management Requisition ID: 25224 Job Title: Subject Matter Expert – 6 months contract Reporting to: Operations Lead/Innovations Lead Location: Dublin Overall Job Purpose As a Subject Matter Expert you will provide second level technical and customer support for the resolution of queries raised by Content Reviewers, Team Leaders and Support Teams. You will be supporting the business through different channels of communication, liaising with Team Leads, the Training Department and the Quality Team and communicating with the client whenever necessary. You will work closely with Innovations Lead and other SMEs in order to drive continuous improvements, promote Innovation Programme and focus on ideas implementation. You will focus on improved efficiency and overall improvement in key KPI/SLA metrics. You will be part of a team responsible for updating all communication, internal tools, websites and resources designed to drive excellence across our … – Permanent – Full-time

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