Summer Job 2017: Dutch Customer Service Agent (m/w) in Ireland!

Job Listing No: 9740000

Summer Job 2017: Dutch Customer Service Agent (m/w) in Ireland!

People-s-place GmbH – Ireland – The Call Centre Agent is responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned online using Oracle. Key tasks: Giving general information on products Processing orders – telephone and mail Up-Selling orders Order status Sample Product Requests Customer complaints Shipping issues (tracing orders; returns pick up etc.) Finance queries (processing payments, invoice / statement queries) Responding to faxes and letters from Customers Translation and proofing Any other duties/projects as directed by Management Requirements Minimum of 1 year of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email … – Temporary – Full-time

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