Swedish – Associate Schedule and Accounts Services (SAS) Specialists

Job Listing No: 9740000

Swedish – Associate Schedule and Accounts Services (SAS) Specialists

EMC – Cork – GENERAL SUMMARY Performs phone screening of calls accepted from Technical Support, Field support or Customers. Prioritizes calls with customer, Orders parts and dispatches corrective maintenance Customer Engineers as appropriate. Tasked with calendar managing multiple disciplines such as Partner and hybrid maintenance support. Creates service requests for field service engineers as needed. Manages the end to end shift report in addition to leading shift turnover calls. Monitors and balances the workload of all assigned corrective maintenance engineers. Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures. Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned duties. May assist in developing and improve effective resource sharing processes to drive goal attainment. PRINCIPAL DUTIES AND RESPONSIBILITIES Fluency in bot… – Permanent – Full-time

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