Swedish Speaking Tech Support

Job Listing No: 9740000

Swedish Speaking Tech Support

Cork – Job Description: Swedish Speaking Tech Support (Level 1) Cork, Ireland £25k per year + relocation assistance (up to EUR1250 reimbursed) Duties & Responsibilities Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer. Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support. Displaying a high level of customer service during support to achieve high customer satisfaction scores. Adhere to escalation procedure in case of any escalations Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support. Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure. Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading network equipment c… – Permanent – Full-time

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