Team Leader – Dublin West

Job Listing No: 9740000

Team Leader – Dublin West

DXC / CPL Integrated Services – Dublin – We are looking for a motivated Team Leader to manage a desk in a well-known IT multinational company located in Dublin West. A career at our team offers countless ways to make an impact in a fast grow work environment. Responsibilities * Managing the team on a day to day basis to consistently deliver on the SLA’s/KPI’s to the client while meeting productivity measures. * Identifying potential efficiency gains and implementing the activity required to deliver against this. * Assess progress against SLA and intervene, as necessary. * Analyze and trend outputs from Telephone, case management systems, etc. and execute action plans when necessary. * Proactively drive operational improvements through the use of action and initiative plans. * Work to TL/Cross-functional task lists and ensure tasks are completed within deadline. * Manage the bonus scheme for the desk. * Take accountability for working with one or more support functions and driving improvements. … – Permanent – Full-time

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