Team Leader role for E-Commerce company. Nordics team
Dublin – Our client is an American provider of global eCommerce solutions, shipping and mailing products, location intelligence, customer engagement and customer information management solutions. The company has approximately 16,100 employees worldwide. Position: As a Customer Services Team Manager, your primary objective is to lead and manage the Contact Centre team to deliver results, develop and improve skills, quality and performance standards within Customer Operations. Qualifications: Experience of operating within a targets driven challenging and fast moving operational environment Proven management experience working in a customer service environment Excellent communication and presentation skills Proven ability to influence at a strategic level Proactive, Enthusiastic and Motivated Able to operate confidently and collaborate at all levels within the business Must be a good team player Responsibilities: Direct line management responsibility (leading approx 15-20 mul… – Permanent – Full-timeApply for this job.