Technical Support Consultant – Campaign
Dublin – Delivering a quality experience to our customers by demonstrating a high sense of ownership with the ability to advocate on behalf of the customer and ensure excellent service. Provide technical support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the lifecycle. Proactively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts. Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality. Build and maintain strong working relationships with other teams that support customer needs and business goals. What you’ll do Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product. Timely communicatio… – Permanent – Full-timeApply for this job.