Technical Support Engineer

Job Listing No: 9740000

Technical Support Engineer

Dublin – Title: Technical Support Engineer At Top our client a leading provider of cloud based managed email and web security solutions are seeking an experienced Technical Support person to join the team. Our services include email security, anti spam, anti virus, email continuity, email content filtering, image analysis, email archiving, file sharing, phishing awareness training as a service and Domain Management. Responsibilities: · Responsible for providing client support, especially to the USA · Troubleshooting, isolating and solving problems · Client setup and policy configuration on cloud based systems for email and internet filtering systems, and anti-virus · Performing analysis for email tracking on a number of bespoke systems · Providing out-of-hours support when required · Responsible for the operation of our Phishing Awareness Training as a Service solution. Experience and skills : · Previous technical support experience required · Excellent written and verbal … – Permanent – Full-time

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