User Engagement and Insights Lead

Job Listing No: 9740000

User Engagement and Insights Lead

Jobbio – Dublin – The User Engagement and Insights Lead will be responsible for strengthening Jobbio’s relationship with all users throughout their lifecycle and will take a lead role in driving high-value behaviors, reducing churn, increasing user satisfaction and lifetime value across both sides of our marketplace. The User Engagement and Insights Lead is tasked with continually seeking opportunities to increase customer satisfaction and deepen relationships in order to expand business and provide rich insights to the business on an ongoing basis.What You’ll Do Map and optimize the end-to-end customer journey for both B2B and B2C audiences: Identify places in the customer journey where customers disengage, then develop strategies to preemptively identify, win back and retain those customers.Develop revenue, retention and engagement strategies through relevant, targeted messaging and increased user engagementEffectively partner with Sales & Accounts management in order to achieve successful execution o… – Permanent – Full-time

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