Workforce Management Analyst

Job Listing No: 9740000

Workforce Management Analyst

Customer Relationship Management – Dublin – Company: Customer Relationship Management Requisition ID: 13637 Job Title: Workforce Management Analyst Reporting to: WFM Lead Location: Dublin Overall Job Purpose This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. The Workforce Management Analyst is responsible for generating and analysing forecasted data, for the generation and publication of WFM-related reports and schedules and the coordination of the staff plan process for multiple teams across multiple locations. The successful candidate will ensure accurate delivery of forecasting, planning, scheduling and WFM reporting within agreed deadlines Duties and Responsibilities Supports the development and design of WFM reports/models/processes Ensures adherence to defined WFM processes Analyses client forecasts. Development of forecasted data by analysing trends, arrival patterns and known drivers or var… – Permanent – Full-time

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